Marty and I discussed checking out Crunch in Garwood and had some errands to run yesterday, so we decided to put on our workout clothes and pop over after we were done. When we arrived, we stood at the front desk, scanning the room while patiently waiting for someone to acknowledge our existence. In our opinion, if a potential member is not greeted within the first 10 seconds, it is one second too long. We were finally greeted by Jacklyn, a warm, upbeat 25-year-old woman. Jacklyn's personality made us quickly forget how long we were waiting. "Are you guys being helped?" she asked. We answered appropriately. "Have you guys ever belonged to a gym before?" was the next question. We paused for a moment, looked at each other as if we were dreaming, and finally answered with, "We own a gym." Her confusion quickly turned into empathy when we explained that our brand new gym was destroyed by a fire last Saturday. As she showed us around the facility, she